Q: Are you a factory or trading company?
A: We are a factory, and we export our machines to more than 60 countries since 2001.
Q: How long has your company been established?
A: Our company has been established for 25 years.
Q: Where is your factory located? How can I visit it?
A: Our factory is located in Ruian City, Zhejiang Province, China. You can take a high-speed train to Ruian Station (20 minutes by car) or fly to Wenzhou Airport (1 hour by car). We provide free pick-up service.
Q: What's the main market of your company?
A: Our products are well sold throughout the country and exported to many different countries, such as Southeast Asia, Middle East, Europe, America, Russia, Brazil, Peru, Africa, etc.
Q: What exhibitions do you attend?
A: Chinaplas every year, K SHOW, NPE, Plastico Brazil, Ruplastica, etc.
Q: Why should we buy from you rather than other suppliers?
A: We are a leading and professional manufacturer of plastic disposable food containers vacuum thermoforming machine and starch disposable food containers thermoforming machine in China. We pay more attention to after-sales service. Customer reputation is the best advertisement.
Q: Can your thermoforming packaging machine be customized?
A: Of course, our machines can be customized according to the needs of the customers.
Q: What is the forming area of your machine?
A: Available options include: 680*450mm, 750*450mm, 820*650mm, 850*550mm, 900*650mm. Please specify your requirement.
Q: What is the no-load speed of this machine?
A: The no-load speed ranges from 30 to 65 cycles per minute, depending on machine model and material.
Q: What is the function of a preheating box?
A: Its function is to preheat the sheet before it enters the preheating machine.
Q: What types of thermoformed plastic products can your machine produce?
A: Trays, food containers, blister boxes, inserts, shallow packaging components, cups, and other thermoformed products. Widely used in food packaging, electronics packaging, medical trays, and retail display packaging. Product shape depends on mold design and sheet material selection.
Q: What materials are compatible?
A: PP, PS, HIPS, PET, PVC, PLA sheets. Other materials can be customized as needed.
Q: For the working area or forming height, can you accept customization?
A: Yes, we can accept customized working area and forming height.
Q: Can you accept customized voltage?
A: Normally 380V/50HZ/3P. We accept customized voltage such as 220V/60HZ/3P, 415V/60HZ/3P, etc.
Q: Can your machine produce different products?
A: Yes, just change the mold.
Q: Does the machine require any accessory equipment?
A: It needs compressor air, chiller, and air tank. We can provide all of these.
Q: Is the machine suitable for frequent mold changes and different product sizes?
A: Yes. After changing molds, operators can quickly adjust forming parameters through the control system.
Q: How difficult is it for new workers to operate?
A: Relatively straightforward. With PLC and touch screen interface, key parameters (temperature, forming time, movement sequence) can be set visually. After basic training, operators can handle daily production independently.
Q: How many workers are required to run the machine?
A: Typically one operator for machine control and monitoring. Additional workers may be required for product collection, trimming, packing, or downstream processes.
Q: Can the machine be integrated into a full production line?
A: Yes. It can be connected with sheet feeding systems, trimming machines, punching units, stacking devices, or packaging systems.
Q: Can your equipment meet our specified requirements?
A: Absolutely. We will change relevant parameters according to your requirements to better meet your production needs.
Q: Who controls your machine's core technology?
A: We have a research and design team, and our boss is also one of the technical engineers.
Q: How does your factory do regarding quality control?
A: We have ISO9001 QMS, CE certificate, and a special QC department in charge of product quality. All machines pass internal quality tests and field testing. Each machine is tested three times before leaving the factory.
Q: How do you guarantee quality to customers?
A: Pre-production sample before delivery; final inspection before shipment; customers are welcome to see machine trial before delivery.
Q: Do you provide second-hand machines?
A: No. All machines from our factory are new.
Q: How long is the warranty period?
A: 12 months calculated from the date of shipment from our factory. During warranty period, except for artificial factors, spares are free for maintenance. Beyond warranty, buyer pays spare charge and shipping cost.
Q: Does your company provide after-sale service?
A: Yes. We have field engineers to set up and debug the machine. After the machine is fully running, we provide one year of quality warranty and full-life maintenance service.
Q: What is your company's after-sales service?
A: Fully automatic thermoforming machine will be checked three times before shipment. We provide installation guidance, operation training, parameter setting support, and remote technical support.
Q: Do you provide training?
A: Yes. We provide instructional videos and after-sales service videos in Chinese, English, Spanish, and Arabic. Also provide full formula of making biodegradable products, basic machinery operation training, machinery maintenance training, and technical support.
Q: Do you supply accessories for spare parts?
A: Yes. We can supply all accessories, especially for consumable materials.
Q: Can you make molds for us?
A: No, the machine price does not include molds.
Q: Can you use Spanish on the machine manual?
A: Sure. You can send us the translated language, and we will make accordingly.
Q: What payment terms can you offer?
A: 30% down payment by T/T, 70% balance before shipment. We also accept L/C, Western Union, Paypal, Private Account, Escrow, Cash, etc.
Q: What is your loading port?
A: Ningbo and Shanghai port, China.
Q: How is the machine packed?
A: Packed in wooden cases or wrapped with poly film.
Q: How long does it take to deliver the machine?
A: Within 80 days after receiving 30% deposit and confirming the mold. Can be shortened upon request.
Q: How to transport without customs clearance experience?
A: We have reliable forwarder agents who can ship items to you by sea/air/express. We will help you choose the most suitable shipping service.
Q: How and when can I get the price?
A: Email us your inquiry or communicate online with specifications (product, material, size, quantity, output, etc.). We usually quote within 24 hours. For urgent inquiries, call +86-18358758581.
Q: Can we test our own material/mold on your machine before order?
A: Sure. Please contact us to send your material/mold. We will test and send a video and sample to you.
Q: Can we visit your machine operation in your factory?
A: Sure, welcome. We have many customers near our factory and can take you to see machine operation.
Q: What is the minimum order quantity for wholesale orders?
A: Our minimum order quantity is 1 machine.
Q: What is the production output of your sheet extrusion line?
A: From 100 kg/hour to 1000 kg/hour, depending on customer request.
Q: What is the L/D ratio of your sheet extrusion line?
A: 33:1 or 35:1, 44:1 for PET line. Can be customized.
Q: What is the sheet thickness of your sheet extrusion line?
A: 0.15-2mm, depending on model.
Q: Can PET extruder make PP sheet?
A: Can make, but not recommended.
Q: What can you buy from us?
A: Multi-station thermoforming machine, cup making machine, plastic sheet extruder.
Q: Differences from other brands in China?
A: We not only sell machines but also focus on after-sales service. We hope to truly help customers use machines and bring growth to their business.